作者观点:
创新研报|2024年AI驱动式客户服务体验自皮书
Tan Bin
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本白皮书探讨了AI驱动式客户服务体验,分析2000多名美国消费者的意见及其对品牌忠诚度的影响。包括AI支持的互动、客户服务和忠诚度、客户期望及未来发展趋势等内容。
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