写在前面:亚朵酒店的服务设计其实已经有很多文章分析过了,但是因为它太具有代表性了,而且我毕设的开题报告里正好有选它作为案例分析,所以就还是尝试一下“旧瓶装新酒”...
在服务设计实践中我们常常能够想出数种前台创新方案,但真正难的是如何落地。对于民宿来说,如何更“好”的落地,可以尝试介入“精益实践”lean practice的方...
写在前面:最近在读Daniele的服务设计历史,看到1990s由Booms和Bitner提出的“服务场景模型”,感觉这个模型超级有价值,但我从来没见过服务设计工...
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