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亚朵酒店是国内在最近几年内发展速度最快的本土酒店品牌之一，并且以运用“服务设计”推动优秀体验而在业内知名。 亚朵酒店的创办者耶律胤把当下流行的O2O模式转嫁到酒...
在服务设计实践中我们常常能够想出数种前台创新方案，但真正难的是如何落地。对于民宿来说，如何更“好”的落地，可以尝试介入“精益实践”lean practice的方...
对于提供无形服务的企业，比如美甲店和餐厅，服务场景有助于让顾客在服务发生的物理环境中尽快甚至在服务发生前就建立起对该服务的期望和印象。Bitner将服务场景这一...
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